FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Selection
Q: How to choose the right size rug for my space?
A: Check our “Rug Size Guide” on each Shopify product page—we list dimensions (e.g., 5’x7’, 8’x10’) and recommend spaces (living room, bedroom). Measure your area first for a perfect fit.
Q: What fabrics are your sofa decor (throws/pillows) made of?
A: Throws: Fleece or cotton (soft, warm); Pillows: Linen or velvet (durable, easy to clean). All fabrics are fade-resistant—details on Shopify product descriptions.
Q: Do your bed sheets fit all mattress sizes?
A: Yes! Sheets come in Twin, Full, Queen, and King sizes. Look for size labels on Shopify—deep-pocket options (for 12”-16” mattresses) are marked “Deep Fit.”
2. Care & Maintenance
Q: How to clean a plush rug without damaging it?
A: Vacuum on low power (avoid beater bars) to remove dust. For stains, blot with mild soap and cold water—never rub (causes fabric damage). Air-dry fully before use.
Q: Can sofa pillows be washed?
A: Most have removable covers—machine wash on “delicate” cycle (cold water) and tumble dry low. Non-removable pillows: Spot-clean with a damp cloth.
Q: How to keep bed sheets from wrinkling?
A: Wash in cold water, tumble dry on low heat, and fold immediately after drying. Wrinkle-resistant sheet options (marked on Shopify) need minimal ironing.
3. Orders & Shipping (Shopify)
Q: How to track my home decor order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 1797 Edwards Dr, Sheridan, WY, 82801. 2-3 days (U.S.); 4-7 days (EU/UK); 5-9 days (Canada/Australia).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over $60 / £45 (applies to all sofas decor, rugs, cushions, and sheets).
4. Returns & Exchanges
Q: What if my rug arrives with a tear?
A: Send photos to booms-copyist-0n@icloud.com within 48 hours. We’ll ship a replacement or process a full refund via Shopify Payments.
Q: Can I return bed sheets if they don’t fit my mattress?
A: Yes—within 30 days, as long as they’re unused and in original packaging. Email us first for a return label—we cover shipping for wrong sizes.
5. Other Questions
Q: Do you sell matching sets (e.g., sheets + pillowcases)?
A: Yes! Most sheet sets include 1-2 pillowcases (varies by size). Check Shopify’s “Sheet Sets” collection for coordinated options.
Q: Are your products pet-friendly (e.g., stain-resistant rugs)?
A: Many are! Look for “Pet-Friendly” tags on Shopify—these rugs have stain-resistant fabric and are easy to clean.