Return & Exchange Policy
This policy covers returns/exchanges for our sofa decor, rugs & cushions, and bed sheets via our Shopify store. For inquiries, use the contact info below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| Sofa Decor (Throws/Pillows) | 30 days post-delivery | 15 days post-delivery | Unused, no snags/ stains; original tags + packaging included; removable covers unwashed |
| Rugs & Cushions | 30 days post-delivery | 15 days post-delivery | Unrolled (rugs) with no wear; cushions unflattened; no pet hair/ dirt |
| Bed Sheets | 30 days post-delivery | 15 days post-delivery | Unopened, unwashed; original packaging sealed; no wrinkles from use |
| Defective Items | 48 hours post-delivery | 48 hours post-delivery | Torn rugs, faulty pillow zippers, stained sheets—photos required for verification |
2. Process Steps
- Request: Email booms-copyist-0n@icloud.com with your Shopify order number, item type, reason for return/exchange, and supporting proof (e.g., photos of a torn throw).
- Approval: We respond within 2 business days. Approved requests get a return address (our Sheridan hub: 1797 Edwards Dr, Sheridan, WY, 82801) and unique return ID.
- Ship Back: Send items within 7 days. Roll rugs tightly (use original tube if possible); fold throws/sheets neatly; pack cushions in padded bags.
- Finalization: Inspection takes 3-5 days. Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Defective/Wrong Items: We cover round-trip shipping (reimburse up to $20 / £15 via logistics receipt).
- Personal Reasons: You pay return shipping + 6% restocking fee (covers rug inspection, sheet sanitization, and repackaging).
- Ineligible Items: Used rugs (worn edges), washed sheets, or snagged sofa decor—refused, you bear return shipping costs.
Contact Us
- Address: 1797 Edwards Dr, Sheridan, WY, 82801
- Email: booms-copyist-0n@icloud.com